Legal notice
Seller
Yo Katsuyama
Business name: 痲 - SHIBI -
Responsible Representative
Yo Katsuyama
Address
Address: We will disclose our address without delay upon request.
Phone Number
Phone number: We will disclose our phone number without delay upon request.
As a general rule, please contact us by email or through the contact form.
Email Address
Support Hours
Weekdays, 10:00–18:00
Please note that replies may take longer than usual on weekends, national holidays, during the New Year holidays, and during POPUP periods.
Sales Price
All prices shown on each product page include tax.
Our store carries the following product lines:
RELiCS: One-of-one items created by dismantling and reconstructing football gear and vintage materials.
FOOTWEAR: Regular inventory items available in multiple sizes and colors.
Please refer to each product page for the sales price of each item.
Shipping Fees
Shipping fees vary depending on the delivery destination, shipping method, and the size and weight of the item.
The final shipping fee will be displayed at checkout.
For international shipping, shipping fees vary depending on the destination country or region.
Additional Fees
In addition to the product price, the following fees may apply:
Shipping fees
Payment processing fees
Bank transfer fees
Convenience store payment fees
Customs duties, import taxes, and customs clearance fees for international shipments
Other fees determined by each payment service provider or shipping carrier
For international shipments, customs duties, import taxes, customs clearance fees, and related charges shall be borne by the customer.
Delivery Period
Orders are usually shipped within 2–5 business days after the order is confirmed.
However, during POPUP periods, periods of high order volume, severe weather, traffic disruptions, delays caused by shipping carriers, or customs clearance for international shipments, shipping may take approximately 3–7 business days.
If a tracking number is available after shipment, we will notify you by email.
Payment Methods and Timing
The following payment methods are available at our store:
Credit card
Shop Pay
Apple Pay
Google Pay
PayPal
PayPay
Convenience store payment
Other payment methods designated by our store
Available payment methods will be displayed at checkout.
For immediate payment methods such as credit card, Shop Pay, Apple Pay, Google Pay, PayPal, and PayPay, payment is completed at the time of order.
For convenience store payment, bank transfer, deferred payment, or other separate payment services, please complete payment within the deadline specified by each payment service provider.
If payment cannot be confirmed within the specified deadline, your order may be canceled.
Return Period
Return and exchange conditions vary depending on the product line.
RELiCS Items
Due to the nature of RELiCS items as one-of-one, used-material, vintage-material, and handmade pieces, we generally do not accept returns or exchanges for customer-related reasons.
However, if you receive an item different from your order, if damage caused during delivery can be confirmed, or if there is an obvious error on our part, please contact us within 3 days of receiving the item.
FOOTWEAR
FOOTWEAR items are regular inventory products available in multiple sizes and colors.
Returns or exchanges may be considered only if all of the following conditions are met, and you contact us within 7 days of receiving the item:
The item is unused and unworn.
The tags, accessories, and packaging are complete.
The item is in the same condition as when it was received.
You have proof of purchase, such as an invoice, order number, or purchase history.
You contact us within 7 days of receiving the item.
For mail-order sales, when special return conditions are established, information such as whether returns are accepted, the return period, return conditions, and who bears return shipping costs must be clearly displayed.
Refund Policy
After we receive the returned item and inspect its condition, we will inform you whether a refund is approved.
If the refund is approved, the refund will be issued to the original payment method.
The timing of the refund may vary depending on your payment provider, credit card company, or financial institution.
Shipping fees, payment processing fees, bank transfer fees, customs duties, import taxes, customs clearance fees, and related charges may not be refundable, except in cases where there is an error on our part.
Because RELiCS items are one-of-one pieces, we cannot provide an identical replacement item.
For FOOTWEAR items, size or color exchanges may be possible only if stock is available.
Return Shipping Policy
If we determine that a return or exchange is necessary, we will provide instructions on how to return the item.
We cannot accept returns sent without prior contact.
If the return or exchange is due to an error on our part, incorrect delivery, or damage during shipping, we will cover the return shipping cost.
For returns or exchanges of FOOTWEAR items due to customer-related reasons, the customer is responsible for return shipping costs.
For RELiCS items, we generally do not accept returns or exchanges for customer-related reasons.
Products We Sell
Our store carries the following product lines:
RELiCS: One-of-one items created by dismantling and reconstructing football gear and vintage materials.
FOOTWEAR: Regular inventory items available in multiple sizes and colors.
Return and exchange conditions vary depending on the product line.
Before purchasing, please be sure to check the product description, size, materials, photos, and Care Guide on each product page.
Characteristics of RELiCS Items
RELiCS items are one-of-one pieces created by dismantling and reconstructing retired footballs, boots, uniforms, vintage garments, and other materials.
Scratches, scuffs, stains, fading, wear, cracked prints, processing marks, sewing marks, and individual differences left in the materials are not considered defects. They are preserved as part of the piece.
Please enjoy each item as a one-of-one piece with a character different from that of a brand-new product.
We cannot accept returns or exchanges of RELiCS items for the following reasons:
Differences in size or image
Differences in perceived color or texture
Scratches, scuffs, stains, fading, or wear unique to used materials
Individual differences, processing marks, or signs of use shown or described on the product page
Items that have been worn, used, washed, or professionally cleaned
Items that have been damaged, stained, or lost after delivery to the customer
Items for which more than 3 days have passed since delivery
Damage, Incorrect Delivery, or Errors on Our Part
For both RELiCS and FOOTWEAR items, please contact us within 3 days of receiving the item if any of the following applies:
You received an item different from your order.
Damage caused during delivery can be confirmed.
There is an obvious error on our part.
After reviewing the details, we will inform you whether a return, exchange, or refund is possible.
When contacting us, please include the following information:
Your name
Order number
Product name
Details of your inquiry
Photos showing the condition of the item
Contact:
shibi.jpn@gmail.com
Sales Quantity
Sales are limited to the stock shown on each product page.
Because RELiCS items are one-of-one pieces, we cannot restock the same item or provide an identical replacement.
FOOTWEAR items are regular inventory products available in multiple sizes and colors. Depending on stock availability, restocks or additional sales may be offered.
Order Validity Period
Your order is confirmed once payment has been completed.
If payment is not completed, or if we determine that an order is fraudulent, intended for resale, or otherwise inappropriate, we may cancel the order.
Cancellations
As a general rule, cancellations for customer-related reasons are not accepted after an order has been confirmed.
However, if the item has not yet been shipped and we determine that we are able to accommodate the request, we may accept a cancellation.
Cancellations cannot be accepted after shipment.
International Orders
For international shipments, shipping fees, customs duties, import taxes, customs clearance fees, and related charges vary depending on the destination country or region.
If customs duties, import taxes, customs clearance fees, or related charges occur, they shall be borne by the customer.
Returns and exchanges for international orders will also be handled in accordance with this page and our Return and Refund Policy.
Return shipping fees, customs duties, import taxes, customs clearance fees, and related charges shall be borne by the customer, except in cases where there is an error on our part.
Notice Regarding Sales to the EU
When shipping products to the European Union, customers may be entitled to request cancellation or return within 14 days of receiving the item, in accordance with applicable laws.
To be eligible for return, the item must be in the same condition as when it was received, unworn and unused, with tags, accessories, and packaging complete.
For returns based on the EU right of withdrawal, the customer is responsible for return shipping costs.
This does not apply if the item is defective, incorrectly delivered, or if there is an obvious error on our part.
Product Images and Listed Information
We make every effort to display product images in colors and textures as close to the actual item as possible. However, the actual color may appear different depending on your device or viewing environment.
Measurements are taken by hand, so slight differences may occur.
Because RELiCS items are one-of-one pieces, the condition of the materials, processing marks, signs of use, and texture vary from item to item.